FAQ

Q: What materials are used in your charms and bracelets?
A: Our Italian charms and bracelets are crafted from high-quality stainless steel, and enamel materials. These materials are designed to be durable, tarnish-resistant, and hypoallergenic.

Q: Can I link the charms together by hand, or do I always need a tool?

A: You can absolutely link the charms together by hands if you know the technique! While a tool can make the process easier, it's not always necessary. If you prefer to use a tool, you can find it under our "18 Links Bracelet" section.

Q: How do I personalize my Italian charm bracelet?

A: You can personalize your bracelet by selecting from our wide range of charms, including letters, symbols, and themed designs, so basically any charm you see in our store. Simply drop us the charms that best represent your style or the special occasion you're commemorating via email (info@italicharms.com) or live chat.

Q: Are your charms compatible with other brands' bracelets?

A: Yes, our Italian charms are compatible with most standard 9mm modular charm bracelets from other brands (Nomination etc,.). This allows you to mix and match our charms with your existing collection.

Q: Do you offer custom-designed charms?

A: Currently, we only offer custom-designed charms for quantity over 200. We are also always expanding our collection with new and unique designs. Be sure to check back regularly for updates.

Q: How do I care for my charms and bracelet?

A: To keep your charms and bracelet looking their best, gently clean them with a soft cloth and mild soap if needed. Avoid exposing them to harsh chemicals, water, and extreme temperatures.

Q: What are your shipping options and costs?
A: We offer standard and expedited shipping options. We offer free shippings for orders over $30, which will be automatically applied while you checkout.

Q: How long does it take for my order to arrive?
A: Standard shipping typically takes 7-12 business days. Expedited shipping in 2-5 business days are also available for faster delivery.

Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. International shipping times may vary depending on the destination.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the shipping carrier’s website.

Q: What happens if my package is lost or delayed?
A: If your package is lost or delayed, please contact our customer service team. We will work with the shipping carrier to resolve the issue as quickly as possible.

Q: What is your return policy?
A: We accept returns within 30 days of purchase for a full refund or exchange, provided the items are in their original condition. Please note that personalized items are non-returnable.

Q: How do I return or exchange an item?
A: To initiate a return or exchange, please contact our customer service team for instructions. Once approved, you’ll receive a return shipping address and further guidance.

Q: Can I cancel or change my order after placing it?
A: Orders can be canceled or changed within 12 hours of placement. Please contact us immediately if you need to make adjustments.

Q: What should I do if I receive a damaged or incorrect item?
A: If you receive a damaged or incorrect item, please contact us with your order details and a photo of the issue. We’ll arrange for a replacement or refund as soon as possible.

Q: How long does it take to process a refund?
A: Refunds are typically processed within 1-3 business days after we receive your returned item. The funds will be credited back to your original payment method.

Q: How can I contact customer service?
A: You can reach our customer service team via email at info@italicharms.com or through our website’s contact form. We aim to respond within 24 hours.

Q: Do I need an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping details, and access special offers.

Q: How do I create or manage my account?
A: You can create an account by clicking on the “Sign Up” button on our website and entering your details. To manage your account, log in and navigate to the “My Account” section to update your information.

Q: What payment methods do you accept?
A: We accept major credit cards and PayPal. All transactions are secure and encrypted for your protection.

Q: How do I use a discount code or gift card?
A: At checkout, enter your discount code or gift card number in the designated field. The discount will be applied to your total before payment is processed.